These terms apply to every order on viraine.com. They never limit your rights under consumer law. Last updated 9 October 2026.
1. Seller
Virenord (Viraine), Karlavägen 53, 115 26 Stockholm, Sweden, info@viraine.com.
2. Prices and shipping
Prices are in euros and include VAT. Customers in Sweden and Denmark see and pay prices in Swedish and Danish kronor, also including VAT.
Shipping within the EU costs €6.95, free from €70 (in Sweden 79 kr, free from 799 kr; in Denmark 49 kr, free from 499 kr). The total, shipping included, is shown at checkout before you pay. There are no other fees.
3. Offers
Buy 2, get the 3rd free. For every three qualifying pieces in one order, the lowest-priced is free. Qualifying: sets, bodies, nightwear and robes. Not included: Signature sets, stockings, hold-ups and gifts. The saving is applied automatically.
Welcome code. Join our newsletter and get 10% off the pieces (not shipping) in your first order. The code is valid for 30 days, once, only with the email address it was sent to, and only if you had not ordered from us before signing up. It has no cash value.
Thank-you code. If you ask for it at checkout, the email we send after delivery includes a personal code for 10% off the pieces (not shipping) in your next order. The code is valid for 60 days, once, and only with the email address it was sent to. It has no cash value.
Offers, the set saving and discount codes cannot be combined. You automatically get whichever saves you more, and an unused code stays valid until it expires. If you return part of an order, the saving is recalculated on the pieces you keep.
4. Ordering and payment
Add pieces to your bag and go to checkout. Before you order, you see a summary and can correct any mistake. Placing the order is an obligation to pay. We confirm it by email, and that confirmation is your copy of the contract. The contract is concluded in the language you order in: English, Swedish, German, French, Dutch or Danish.
Pay by card or another method shown at checkout. Payment is taken when you place the order. If we cannot fulfil an order, we tell you and refund you in full.
5. Delivery
We deliver to the EU countries listed at checkout. Checked and packed by hand, dispatched within 5 working days. Tracked delivery, usually 7–12 working days after dispatch. We carry the risk until you receive the parcel. If your order is late, write to us.
6. Right of withdrawal (14 days)
You may withdraw from your purchase without giving a reason within 14 days of the day you receive the pieces (for split deliveries, the last piece).
- How: tell us before the 14 days have passed, in our returns portal, by email to info@viraine.com or by post. You may use the model withdrawal form, but you do not have to.
- Return: register the return first, then send the pieces to Virenord (Viraine), Karlavägen 53, 115 26 Stockholm, Sweden, within 14 days of your notice.
- Return costs: you pay the return postage.
- Refund: we refund what you paid for the returned pieces, and standard shipping if you return the whole order, within 14 days of your notice, to your original payment method or, if you choose, as store credit worth 110% of the item value, valid 12 months. We may wait until the pieces are back or you have shown that you sent them.
- Handling: try pieces on briefly, over your own underwear, with labels on. If a piece has lost value because it was handled more than needed to check it, we may deduct that loss.
- Exception: briefs, thongs and bodies are delivered with a hygiene liner and cannot be returned once it has been removed. A set is sold as one piece, so this applies to the whole set.
7. Faults and complaints
You may complain about a faulty piece for three years from delivery under the Swedish Consumer Sales Act. Tell us within a reasonable time; within two months of discovering the fault is always in time. Write to info@viraine.com with your order number and, if you can, a photo. A fault costs you nothing, return postage included.
Any other complaint: write to the same address and we answer by email.
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. Consumers in other EU countries can also get free help from the European Consumer Centre in their country.
8. Law
Swedish law applies. You keep the protection of the mandatory consumer rules of the country where you live.
Personal data: see our privacy policy.